Return & Refund Policy
Last updated: 4 September 2026
At EVLOVVE, every piece is created and selected with exceptional care. If your purchase is eligible for return, you may request a return within 14 days of delivery.
Eligibility for returns
To be eligible for return, your item must be:
• Unworn, unused and in its original condition
• Returned with all original packaging, certificates, tags and complimentary items
• Free from damage, alteration, scratches, signs of wear or any change beyond reasonable inspection
Earrings are eligible for return provided they meet the conditions above.
Non-returnable items
The following items cannot be returned or refunded unless they are faulty, incorrectly supplied, or where applicable law requires otherwise:
• Made-to-order pieces
• Personalised or engraved jewellery
• Resized, altered or customised pieces
• Items showing wear, damage or alteration after delivery
How to request a return
To begin a return, please email us at [insert EVLOVVE customer-service email] within 14 days of receiving your order. Please include your order number and the reason for your return.
Once your return is approved, we will provide return instructions.
Returns must be sent using an insured and trackable shipping service. The customer is responsible for the cost of return shipping, unless the item is faulty or we have made an error with your order.
Please do not send items back without first receiving return instructions from EVLOVVE.
Return address:
Hoveniersstraat 40
Box-21, Antwerp 2018,
Belgium
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method within 5 business days after quality inspection. Your bank or payment provider may require additional time to process the payment.
As EVLOVVE offers complimentary delivery, we do not deduct the original outbound shipping cost from an approved refund.
Faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us at evlovve@gmail.com as soon as possible, including clear photographs and your order number. We will review the matter promptly and arrange an appropriate solution.
