Help Center

Certified EVLOVVE pieces are supplied with their corresponding diamond certification. Certification details are provided with the product where applicable.

Yes. Lab-grown diamonds have the same durability as mined diamonds and are suitable for a lifetime of wear when properly cared for.

The diamond itself does not lose its brilliance. Perfume, lotions, oils and everyday residue can build up on the surface and temporarily make it appear less sparkling. Gentle cleaning will restore its brilliance.

Not necessarily. Some of our fancy-colored diamond pieces are unique or available in very limited quantities and may not be restocked once sold.

Please use our Size Guide to find your correct ring size before ordering.

Yes. Ring sizing is complimentary with your EVLOVVE purchase.

Yes. We offer complimentary engraving on eligible pieces. You can select your engraving while placing your order.

Pieces that have been specially customized or made specifically for you may not be eligible for return. Please review the product details and our Return & Refund Policy before ordering.

Choose your jewelry, select the required size and available personalization options, add the item to your cart and complete the secure checkout process.

Yes. You may cancel your order before it has been shipped. Once an order has been dispatched, it will need to follow our return process.

Yes. After your order is successfully placed, you will receive an email confirmation with your order number and relevant order information.

We accept major payment cards, including Visa, Mastercard and American Express. Additional payment options may be made available at checkout.

Yes. Payments are processed securely through our online checkout system.

We currently ship throughout Europe, including the UK, Switzerland and Norway, as well as to the USA and Canada. Selected international destinations are also available.

We offer free shipping across Europe. Shipping charges for destinations outside Europe, including the USA, may vary depending on the destination and will be shown where applicable.

Many available pieces can normally be delivered within approximately 3–5 days. Special or more complex orders may require approximately 7–11 days. Delivery times can vary depending on the product and destination.

Where available, express delivery can be arranged at an additional cost.

Yes. Once your order has been dispatched, you will receive tracking information.

Eligible items can be returned within 14 days of receiving your order. Items must be returned unworn, unused and in their original condition and packaging.

Yes. Earrings are eligible for return, provided they meet the conditions of our Return & Refund Policy.

The customer is responsible for the cost of return shipping.

Yes. Eligible jewelry may be exchanged for another item of equal or higher value. If you select a higher-value item, you will need to pay the difference.

Once we receive and inspect your returned item, we will process your refund within 5 working days to your original payment method. Working days exclude weekends and public holidays.

Water does not harm the diamonds, and normal contact with water is not a problem.

Perfume does not damage the diamond itself, but perfume, lotions, oils and other products can leave a residue that temporarily makes the diamond appear cloudy or less brilliant. Gentle cleaning will restore its sparkle.

Clean your jewelry gently with a soft cloth or an appropriate mild jewelry cleaner when required. While diamonds are extremely durable, we recommend avoiding rough impact and removing fine jewelry during activities such as sports. Limiting frequent exposure of gold or rhodium finishes to perfumes and harsh chemicals will also help maintain their appearance.

Yes. EVLOVVE gift cards are available and are valid for 2 years from the date of purchase.

You can contact us through our website support page or live chat. You can also contact us regarding appointments and other inquiries.

Our regular support hours are 9:00 AM–6:00 PM daily. Online assistance may also be available outside these hours.

Yes. You can arrange an appointment at our Antwerp boutique lounge to discover and view EVLOVVE jewelry in person before making your purchase.

Yes. Wholesale opportunities are available for eligible business clients. Please contact us for information about EVLOVVE wholesale membership and terms.